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Penilian kinerja suatu jurusan dengan kriteria malcolm baldrige national quality award dan penentuan ranking menggunakan analytic network process

Jurnal Keuangan dan Perbankan, Volume 6, Nomor 3, Agustus 2008
Journal from JIPTUNMERPP / 2011-12-22 01:27:22
Oleh : Moses L. Singgih , Diploma 3 of Finance and Banking Merdeka University Malang (jurkubank@yahoo.com)
Dibuat : 2008-08-01, dengan file

Keyword : University quality assurance, MBNQA for education criterion, ANP, performance.

The quality of certain department in an institute needs continuous improvement due to the increased competition. The department existence in the future not only depends on the government but also on stakeholdersÂ’ judgement in which the rank determined y such stakeholder was employed in this research. This study used Malcolm Bladrige National Quality Award criterion for Education as one model of quality assurance in a university. However, the rank criterion determined on the basis of such stakeholder using Analytic Network Process. Then, any correction recommendation was done according to the rank obtained. It was found the highest rank, result criterion, and the lowest one, Stakeholder Focus criterion, and the department performance score was 653.56. It suggested that the performance was emerging education leader. The recommendation for the lowest criterion was improving the target of Key Performance Indicator for lecture research indicator and administration service one by making service standard document.

Deskripsi Alternatif :

The quality of certain department in an institute needs continuous improvement due to the increased competition. The department existence in the future not only depends on the government but also on stakeholdersÂ’ judgement in which the rank determined y such stakeholder was employed in this research. This study used Malcolm Bladrige National Quality Award criterion for Education as one model of quality assurance in a university. However, the rank criterion determined on the basis of such stakeholder using Analytic Network Process. Then, any correction recommendation was done according to the rank obtained. It was found the highest rank, result criterion, and the lowest one, Stakeholder Focus criterion, and the department performance score was 653.56. It suggested that the performance was emerging education leader. The recommendation for the lowest criterion was improving the target of Key Performance Indicator for lecture research indicator and administration service one by making service standard document.

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PropertiNilai Properti
ID PublisherJIPTUNMERPP
OrganisasiD
Nama KontakDra. Wiwik Supriyanti, SS
AlamatJl. Terusan Halimun 11 B
KotaMalang
DaerahJawa Timur
NegaraIndonesia
Telepon0341-563504
Fax0341-563504
E-mail Administratorperpus@unmer.ac.id
E-mail CKOwsupriyanti@yahoo.com

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  • Editor: Wiwik Supriyanti, Dra. SS.