Path: Top Journal Jurnal_Teknologi_&_Manajemen_Informatika 2008

Konsep call center berbasis pengetahuan pada perguruan tinggi

Jurnal Teknologi & Manajemen Informatika, Volume 6, Edisi khusus 2008
Journal from JIPTUNMERPP / 2008-11-13 00:13:06
Oleh : Fikri Amrullah, Faculty of Information Technology Merdeka University Malang
Dibuat : 2008-09-01, dengan file

Keyword : Call center, customer relationship management, knowledge organization system.

Call centre concept generally used in any profit-oriented organizations has also correlation when implemented in education institution such as university. Call center that is one of components from customer relationship management (CRM) concept is expected being able to give certain add value for educational service in a collage. One challenge appearing is hoe call center can provide any correct information for whole academic civita and interested public. The knowledge processed accurately will be able to control any activities of call center in order to respond such challenge. Both concept and strategy can be used to integrate the concept to knowledge and system processing of call center is integrated information system. This article was focused on organizing the knowledge on call center used in university.

Deskripsi Alternatif :

Call centre concept generally used in any profit-oriented organizations has also correlation when implemented in education institution such as university. Call center that is one of components from customer relationship management (CRM) concept is expected being able to give certain add value for educational service in a collage. One challenge appearing is hoe call center can provide any correct information for whole academic civita and interested public. The knowledge processed accurately will be able to control any activities of call center in order to respond such challenge. Both concept and strategy can be used to integrate the concept to knowledge and system processing of call center is integrated information system. This article was focused on organizing the knowledge on call center used in university.

Copyrights : Copyright (c) 2008 by Digital Library Universitas Merdeka Malang. Verbatim copying and distribution of this entire article is permitted by author in any medium, provided this notice is preserved.

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PropertiNilai Properti
ID PublisherJIPTUNMERPP
OrganisasiF
Nama KontakDra. Wiwik Supriyanti, SS
AlamatJl. Terusan Halimun 11 B
KotaMalang
DaerahJawa Timur
NegaraIndonesia
Telepon0341-563504
Fax0341-563504
E-mail Administratorperpus@unmer.ac.id
E-mail CKOwsupriyanti@yahoo.com

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  • Editor: Wiwik Supriyanti, Dra. SS.